Warranty
We provide a lifetime warranty for all our jewelry. Please contact our support to find out how you can use this service.
RESTRICTIONS
Warranty does not cover chains and its elements, screw locks as well as mechanical damages of gemstones.
CARE
Please, treat your jewelry with care.
We recommend that you avoid exposing gemstone and pearl jewelry to water and household chemicals, and enamel jewelry to blow dryers, sauna, or perfume.
Store jewelry separately in special pouches and boxes.
If your piece get tarnished please use our polish cloth we enclosed to your package.
We recommend that you avoid exposing sterling silver to the gym and beach activities.
Our sterling silver is covered with platinum that prevents sterling silver from tarnishing.
RETURN
We suggest that you promptly check the product for completeness, visible defects, and transport damage as soon as it is delivered. Disclose your complaints to us and the shipping company via email. Our managers will be eager to help you with faulty goods, to repair them or deliver replacements.
You also have the right to return your order within 14 days from the date you receive your jewelry. Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim. Please contact our support team before returning faulty or wrong pieces.
If you wish to return or exchange an order please request the return from wavesandgems@gmail.com.
As a rule, products should be returned in their original packaging and sealed. They are to be unused other than for trying them on. If there is evidence that suggests that the jewelry has been used to a degree that decreases the value of the product, you will lose your right to return the products. If the jewelry arrives broken, the right of return waives.
If the return is a result of our error we will bear the direct costs of returning the products.
To prevent fraud, we are only able to refund the amount to the PayPal account that was used to place the order. We are not able to refund customs and VAT for orders sent to destinations outside the EU. All sales taxes will be refunded to customers within the EU.
If your jewelry breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply for cases with valid proof of the date of purchase. And we reserve the right to decline unreasonable repairs, returns, and exchanges. If you have questions concerning repairs, please reach out to our support team and we will do our best to help you.
If you ordered wrong size jewelry or you are not content with color, we can exchange those goods for equal or more expensive items with a surcharge under the following conditions:
We provide a lifetime warranty for all our jewelry. Please contact our support to find out how you can use this service.
RESTRICTIONS
Warranty does not cover chains and its elements, screw locks as well as mechanical damages of gemstones.
CARE
Please, treat your jewelry with care.
We recommend that you avoid exposing gemstone and pearl jewelry to water and household chemicals, and enamel jewelry to blow dryers, sauna, or perfume.
Store jewelry separately in special pouches and boxes.
If your piece get tarnished please use our polish cloth we enclosed to your package.
We recommend that you avoid exposing sterling silver to the gym and beach activities.
Our sterling silver is covered with platinum that prevents sterling silver from tarnishing.
RETURN
We suggest that you promptly check the product for completeness, visible defects, and transport damage as soon as it is delivered. Disclose your complaints to us and the shipping company via email. Our managers will be eager to help you with faulty goods, to repair them or deliver replacements.
You also have the right to return your order within 14 days from the date you receive your jewelry. Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim. Please contact our support team before returning faulty or wrong pieces.
If you wish to return or exchange an order please request the return from wavesandgems@gmail.com.
As a rule, products should be returned in their original packaging and sealed. They are to be unused other than for trying them on. If there is evidence that suggests that the jewelry has been used to a degree that decreases the value of the product, you will lose your right to return the products. If the jewelry arrives broken, the right of return waives.
If the return is a result of our error we will bear the direct costs of returning the products.
To prevent fraud, we are only able to refund the amount to the PayPal account that was used to place the order. We are not able to refund customs and VAT for orders sent to destinations outside the EU. All sales taxes will be refunded to customers within the EU.
If your jewelry breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply for cases with valid proof of the date of purchase. And we reserve the right to decline unreasonable repairs, returns, and exchanges. If you have questions concerning repairs, please reach out to our support team and we will do our best to help you.
If you ordered wrong size jewelry or you are not content with color, we can exchange those goods for equal or more expensive items with a surcharge under the following conditions:
- No more than 14 days have passed since the purchase
- The jewelry tag has been saved and the seal has not been cut.
- There are no signs that the jewelry has been worn.
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